Prevention, management and protection of your image and your business.
MeirellesMilaré assist its national and international clients to prevent or manage consumer claims in social media and administrative or judicial agencies, as well as to avoid any harm to the image or to the businesses of the clients.
We specially act in:
– the adequacy of client-consumer relationship;
– the elaboration, review or analysis of consumer agreements and operational manuals;
– the assessment of contingencies (due diligence);
– the implementation or operation of e-commerce and call center/telemarketing;
– the conduction of recalls;
– the execution of agreements for adjustment of conduct (TAC – Termo de Ajustamento de Conduta/CAC – Compromisso de Ajustamento de Conduta) with consumer defense agencies in Brazil;
– consumer proceedings or lawsuits, individual or collective, before regulatory agencies, PROCONS (Brazil’s consumer protection agency), small-claims courts and regular courts in Brazil.